Returns and Refund
What is your return and exchange policy?
We have a 15-Day Quality Guarantee: If you aren’t happy with your Upretty Hair purchase, we will accept the items for a no-hassle refund or exchange within 15 days of delivery.
Refunds are provided for hair extensions that have not been worn, unwrapped otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method. Return shipping is free.
Exchanges are provided for hair extensions that have been worn, unwrapped, or otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Brazilian Deep Wave) and length (e.g., 20 inches).
How to request a return or exchange?
Send us an email to firstname.lastname@example.org. You must contact us prior to sending your return so we can provide your free return shipping label. Requests for refunds on merchandise returned without contacting us will not be honored.